Appliance Service Technician
Introduction
Appliance service technicians service and repair domestic electrical appliances. Appliance service technicians identify appliance concerns by performing diagnostic procedures with testing equipment. Based on their assessment, they provide work and cost estimates to the customer. They may provide installation and maintenance services. They disassemble appliances, repair, remove and replace components, and reassemble appliances. They recover refrigerant gases and transfer the gases into approved storage containers for disposal according to jurisdictional regulations.
Essential Skills Requirements:
 
Safety-related Activities
Reading
Ability to understand short instructions and warnings written on signs, labels and packaging. (Complexity: 1)
Ability to understand information contained in service, warranty and recall bulletins. (Complexity: 2)
Ability to understand written instructions in safety bulletins and Material Safety Data Sheets. (Complexity: 2)
Ability to read and interpret safety rules and regulations. (Complexity: 3 or higher)
Document Use
Ability to identify icons used in WHMIS, fire control and other hazard management systems. (Complexity: 1)
 
Equipment Installation, Repair and Maintenance
Reading
Ability to understand short written comments on technical drawings. (Complexity: 1)
Ability to understand written instructions for the set-up, operation and maintenance of leak detectors and recovery/recycling equipment. (Complexity: 2)
Ability to read information contained in a variety of repair, service and procedure manuals. (Complexity: 3 or higher)
Document Use
Ability to locate devices such as switches and relays in simple schematics. (Complexity: 1)
Ability to locate information such as dimensions using basic scale drawings. (Complexity: 1)
Ability to locate information such as the positions of parts using simple assembly drawings. (Complexity: 1)
Ability to locate operating data such as temperatures, pressures and electrical readings using gauges and digital readouts. (Complexity: 1)
Ability to use legends and symbols found on technical drawings. (Complexity: 1)
Ability to interpret moderately complex flow, process and logic charts. (Complexity: 2)
Ability to locate devices such as switches, relays, pumps and blowers in moderately complex schematics. (Complexity: 2)
Ability to locate information such as the positions of parts using moderately complex assembly drawings. (Complexity: 2)
Ability to interpret complex schematics to troubleshoot faults for complex wiring, hydraulic and mechanical systems. (Complexity: 3 or higher)
Ability to locate information such as the positions of parts using complex assembly drawings. (Complexity: 3 or higher)
Thinking
Ability to choose tools and work procedures for common tasks. (Complexity: 1)
Ability to evaluate the safety of equipment and the severity of workplace hazards. (Complexity: 2)
Ability to evaluate the severity of equipment faults by considering factors such as readings, noise levels, pressures, temperatures, vibrations and odours. (Complexity: 2)
Digital Technology - Internet
Ability to use Internet browsers and search engines to locate parts and information such as specifications and troubleshooting guides. (Complexity: 2)
Digital Technology - Other Digital Technology
Ability to use diagnostic equipment such as scan tools to determine the operating condition of appliances. (Complexity: 2)
 
General Administrative Duties
Reading
Ability to read reminders and short notes from co-workers to coordinate work activities. (Complexity: 1)
Ability to read short comments on variety of warranty forms and parts and purchase orders. (Complexity: 1)
Ability to read bulletins and memos to learn about policy changes, administrative details and production concerns. (Complexity: 2)
Ability to read memos to learn about work schedules and changes to operating procedures. (Complexity: 2)
Ability to understand and interpret regulations applicable to the trade such as electrical code and the transportation of dangerous goods. (Complexity: 3 or higher)
Document Use
Ability to enter data such as readings and quantities into forms such as tally sheets and logbooks. (Complexity: 1)
Ability to locate data such as identification numbers and quantities in simple lists and tables. (Complexity: 1)
Ability to locate data such as specifications and chemical concentration levels on labels and tags. (Complexity: 1)
Ability to complete appliance repair forms by entering dates, identification numbers and brief descriptions of faults. (Complexity: 2)
Ability to enter and locate data such as job numbers, descriptions and readings in a variety of service, warranty and maintenance reports and parts and purchase orders. (Complexity: 2)
Ability to locate data such as classifications, times, temperatures and quantities in moderately complex tables. (Complexity: 2)
Writing
Ability to write reminders and short notes to co-workers. (Complexity: 1)
Ability to write short text entries in forms such as work orders, inspection sheets, supply requests and warranty forms. (Complexity: 1)
Ability to write text entries in forms to describe events leading up to incidents or accidents. (Complexity: 2)
Thinking
Ability to deal with minor equipment breakdowns and malfunctions. (Complexity: 1)
Ability to evaluate the condition and performance of repair tools and equipment. (Complexity: 2)
Ability to evaluate the quality and adequacy of the work performed. (Complexity: 2)
Digital Technology - Word Processing
Ability to use basic text formatting and editing features to create invoices and warranty claims. (Complexity: 2)
Digital Technology - Databases
Ability to use databases to input and retrieve data such as parts orders and equipment repair histories.   (Complexity: 2)
Digital Technology - Communication Software
Ability to use communication software to exchange e-mail messages and attachments. (Complexity: 2)
Oral Communication - Listening
Ability to understand short spoken statements such as a simple instruction or question. (Complexity: 1)
Ability to understand moderately complex spoken statements such as instructions involving multiple steps. (Complexity: 2)
Oral Communication - Speaking
Ability to ask simple questions and explain simple thoughts, instructions and opinions using appropriate language. (Complexity: 1)
Ability to explain moderately complex thoughts, instructions and opinions using appropriate tone and language. (Complexity: 2)
 
Use of Mathematics
Whole Numbers
Ability to add, subtract, multiply and divide whole numbers. (Complexity: 2)
Fractions
Ability to add, subtract, multiply and divide fractions. (Complexity: 2)
Decimals
Ability to add, subtract, multiply and divide decimals. (Complexity: 2)
Percents and Mixed Operations
Ability to use percent to locate numbers; add, subtract, multiply and divide signed numbers; complete mixed operations with whole numbers, fractions, percents and decimals. (Complexity: 2)
Data Analysis
Ability to calculate and use totals, sub-totals and basic summary measures like averages and rates; perform proportional calculations. (Complexity: 2)
Geometry - Basic Skills
Ability to analyze and draw lines and line segments; use coordinates to locate points in a plane; calculate angles; use concepts such as parallelism to solve problems. (Complexity: 2)
Geometry - Plane Figures
Ability to calculate perimeters, areas and circumferences; analyze angles and distances in triangles, rectangles and circles; analyze complex shapes into constituent plane figures. (Complexity: 2)
Measurement
Ability to measure things such as distances, weights, volumes, temperatures and angles; use and convert between Metric and Imperial measurement units. (Complexity: 2)
Algebra
Ability to construct and solve equations with one to three different variables and use common formulas. (Complexity: 2)
 
Uncategorized
Reading
Ability to read and interpret written information in text books, training manuals and technical reports. (Complexity: 3 or higher)