Parts Technician (Partsperson)
Introduction
Parts technicians perform ordering, warehousing, inventory control and sales of parts. Their duties also include identifying parts and equipment, searching for parts, shipping and receiving parts, providing customer service and advice and maintaining records.
Essential Skills Requirements:
 
Safety-related Activities
Document Use
Ability to identify symbols on labels, material packaging, technical drawings and equipment screens, e.g. scan Workplace Hazardous Materials Information System (WHMIS) symbols on product packaging to learn about the hazardous properties of chemicals. (Complexity: 1)
Writing
Ability to write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers’ compensation boards. (Complexity: 2)
Thinking
Ability to evaluate the safety of the work environment by considering workplace hazards. (Complexity: 2)
 
Parts-related Activities
Reading
Ability to read short product descriptions and application notes in manufacturer catalogues and service bulletins. (Complexity: 2)
Ability to read a variety of manuals, e.g. read repair manuals for instructions on how to remove and replace parts. (Complexity: 3 or higher)
Ability to read instruction manuals for the use of computerized tools and equipment, e.g. read user guides to learn how to enter information from parts databases. (Complexity: 3 or higher)
Ability to read recall notices from manufacturers and distributors that explain defects, list vehicle makes and models affected and outline procedures for repairing, replacing and returning defective parts. (Complexity: 3 or higher)
Ability to read warranties, e.g. read manufacturer warranties to learn about limits of coverage, documentation requirements and the process needed to file claims. (Complexity: 3 or higher)
Ability to read website articles and trade publications, e.g. read publications to understand trends, new product lines and changes within the automotive industry. (Complexity: 3 or higher)
Document Use
Ability to read invoices and work orders to identify requested parts and confirm customer addresses and contact information for delivery and shipping. (Complexity: 1)
Ability to complete shipping forms, e.g. enter dates, receivers' and senders' addresses and telephone numbers, and select the type of service required, such as rush delivery. (Complexity: 2)
Ability to complete complex purchase orders, invoices, repair estimates, returned goods reports and warranty forms, e.g. enter customer information, dates, part names, serial numbers and descriptions, quantities and unit prices. (Complexity: 3 or higher)
Ability to use parts lists and catalogues, e.g. study complex parts lists to locate part numbers, costs, availabilities and specifications. (Complexity: 3 or higher)
Ability to use specification tables to determine operating capacities and specifications for a variety of products, e.g. identify the temperature range of various thermostats and the voltages for miniature lamps. (Complexity: 3 or higher)
Digital Technology - Databases
Ability to search databases for parts availabilities, locations and wholesale and retail prices. (Complexity: 2)
Digital Technology - Bookkeeping, Billing and Accounting Software
Ability to use sales management and billing software to create invoices and enter debits and credits. (Complexity: 2)
Digital Technology - Internet
Ability to use Internet browsers to access manufacturers and supplier websites to identify parts and check availabilities of parts in online catalogues and databases. (Complexity: 2)
Digital Technology - Other Digital Technology
Ability use hand-held devices, such as laser radio terminals, to enter data, scan bar codes and transmit information to online databases. (Complexity: 2)
 
General Administrative Duties
Reading
Ability to read installation, handling, storage and first aid instructions on a variety of product labels and packaging, e.g. read instructions on the storage and use of refrigerant gases. (Complexity: 1)
Ability to read short notes, e.g. read reminders about parts to be ordered and detailed descriptions of defective parts on warranty claim forms. (Complexity: 1)
Ability to read memos from suppliers and co-workers, e.g. read memos from suppliers for details of price and product changes, new parts and special promotions. (Complexity: 2)
Document Use
Ability to complete parts tags for returned goods by entering parts numbers and names. (Complexity: 1)
Ability to read product labels, parts tags and bin labels for a variety of data, e.g. locate parts names and numbers on product labels and find vehicle information numbers on dash labels. (Complexity: 1)
Ability to locate data in lists and tables, e.g. scan inventory lists and bills of lading to determine if parts are in stock and to verify that all parts ordered have been received. (Complexity: 2)
Writing
Ability to write emails to suppliers and customers, e.g. inform suppliers of incomplete orders, give them reasons for returning defective parts and request their assistance in tracking shipments. (Complexity: 1)
Ability to write personal reminders and short notes to co-workers, e.g. write notes to remind themselves about customers' requests and tasks to be completed. (Complexity: 1)
Thinking
Ability to choose tools and work procedures for common tasks. (Complexity: 1)
Ability to decide which inventory items to stock by considering space, availability, demand and costs. (Complexity: 2)
Digital Technology - Communication Software
Ability to use communication software to send and receive email, e.g. request information on parts, confirm the status of orders and inform customers that special order parts are now in stock. (Complexity: 2)
Oral Communication - Listening
Ability to understand short spoken statements such as a simple instruction or question. (Complexity: 1)
Ability to understand moderately complex spoken statements such as instructions involving multiple steps. (Complexity: 2)
Oral Communication - Speaking
Ability to ask simple questions and explain simple thoughts, instructions and opinions using appropriate language. (Complexity: 1)
Ability to explain moderately complex thoughts, instructions and opinions using appropriate tone and language. (Complexity: 2)
 
Use of Mathematics
Whole Numbers
Ability to add, subtract, multiply and divide whole numbers. (Complexity: 2)
Fractions
Ability to add, subtract, multiply and divide fractions. (Complexity: 2)
Decimals
Ability to add, subtract, multiply and divide decimals. (Complexity: 2)
Percents and Mixed Operations
Ability to use percent to locate numbers; add, subtract, multiply and divide signed numbers; complete mixed operations with whole numbers, fractions, percents and decimals. (Complexity: 2)
Data Analysis
Ability to calculate and use totals, sub-totals and basic summary measures like averages and rates; perform proportional calculations. (Complexity: 2)
Geometry - Solids
Ability to calculate volumes of rectangular solids, cylinders and prisms; analyze complex volumes into constituent regular solids. (Complexity: 2)
Measurement
Ability to measure things such as distances, weights, volumes, temperatures and angles; use and convert between Metric and Imperial measurement units. (Complexity: 2)
Algebra
Ability to construct and solve equations with one to three different variables and use common formulas. (Complexity: 2)