Electronics Service Technician
Introduction
Electronic service technicians service and repair household and business electronic equipment, such as audio and visual systems, computers and peripherals, office equipment and other consumer electronic equipment and assemblies.
Essential Skills Requirements:
 
Safety-related Activities
Reading
Ability to read warnings, instructions and other text passages on product labels, packaging and computer screens, e.g. scan text on labels to learn how to avoid electrical hazards. (Complexity: 1)
Ability to read safety related instructions, e.g. read hazardous material handling instructions in Material Safety Data Sheets. (Complexity: 2)
Document Use
Ability to locate operating data such as temperatures, pressures and electrical readings using gauges and digital readouts. (Complexity: 1)
Writing
Ability to write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers’ compensation boards. (Complexity: 2)
Thinking
Ability to evaluate the safety of the work environment by considering workplace hazards. (Complexity: 2)
 
Equipment Installation, Repair and Maintenance
Reading
Ability to read a wide variety of manuals for set-up and calibration, operating, repair, maintenance, testing and quality control procedures, e.g. photocopier repair technicians read operating manuals for instructions on how to operate complex multi-function photocopiers. (Complexity: 3 or higher)
Ability to read and interpret written information in text books, training manuals and technical reports. (Complexity: 3 or higher)
Document Use
Ability to identify symbols on labels, material packaging, technical drawings and equipment screens, e.g. photocopier service technicians determine pixel counts, print densities and the location of paper jams and other faults by referring to icons on equipment screens. (Complexity: 1)
Ability to locate devices such as switches and relays in simple wiring schematics. (Complexity: 1)
Ability to use labels on parts, product packaging, equipment and technical drawings to locate data, such as dimensions, part identification numbers and operating specifications, e.g. audiovisual service technicians scan service labels to locate reference numbers and service dates. (Complexity: 1)
Ability to view meters and digital readouts, e.g. use electrical readings to determine the operating conditions of electrical equipment. (Complexity: 1)
Ability to enter and locate data such as job numbers, descriptions and readings in a variety of service, warranty and maintenance reports and parts and purchase orders. (Complexity: 2)
Ability to interpret moderately complex flow, process and logic charts. (Complexity: 2)
Ability to locate information such as dimensions and repair procedures using moderately complex scale and assembly drawings. (Complexity: 2)
Ability to locate data in a variety of technical drawings, e.g. tube-amplifier repairers use scale drawings to identify the location and dimension of chassis parts and assemblies. (Complexity: 3 or higher)
Ability to locate data such as specifications, classifications, parts inter-changeabilities, material coefficients, identification numbers, quantities and costs in complex tables. (Complexity: 3 or higher)
Ability to use complex schematics for electrical and electronic systems to understand configurations, learn how these systems operate and identify various circuits, components and specifications. (Complexity: 3 or higher)
Thinking
Ability to evaluate the safety of equipment and the severity of workplace hazards. (Complexity: 2)
Ability to evaluate the severity of equipment faults and abnormalities by considering the nature of the defects and the effect they will have on equipment performance, e.g. audiovisual equipment technicians may evaluate the performance of audiovisual equipment by considering the range of tone and colour and the severity of distortion. (Complexity: 2)
Ability to judge the suitability of parts, components and modifications, e.g. point-of-sale equipment repair technicians judge the suitability of substitute parts when specified parts are no longer available. (Complexity: 2)
Digital Technology - Programming and Systems Control
Ability to use a wide variety of diagnostic, benchmarking and utility software applications to configure, load and execute computer programs, e.g. computer repairers use command line interfaces, programming scripts and batch files to instruct computers to load and execute programs. (Complexity: 3 or higher)
Digital Technology - Internet
Ability to use Internet browsers and search engines to access technical service bulletins, electrical codes, specifications and troubleshooting guides. (Complexity: 2)
Digital Technology - Other Digital Technology
Ability to use diagnostic equipment, such as oscilloscopes, to troubleshoot system faults. (Complexity: 2)
Ability to use application-specific measurement and diagnostic software to test the robustness of computer systems and to measure data processing speeds, e.g. audiovisual technicians may use specialized software programs to determine the optimal locations of speakers and sound buffers. (Complexity: 3 or higher)
 
General Administrative Activities
Reading
Ability to read short text entries in forms, e.g. read short text entries in work orders and requisition forms to learn about equipment malfunctions and repair particulars, such as deadlines and budgets. (Complexity: 1)
Read warnings, instructions and other text passages on product labels, packaging and computer screens, e.g. scan text on labels to learn how to avoid electrical hazards. (Complexity: 1)
Read newsletters, brochures, catalogues and trade magazines to stay current about new equipment, tools and industry practices, e.g. audiovisual service technicians read articles to learn about new home theatre systems, equipment and related installation guidelines. (Complexity: 3 or higher)
Writing
Ability to write reminder notes and short log book entries, e.g. write comments in log books to remind themselves of items, such as serial numbers and component settings. (Complexity: 1)
Ability to write short text entries in forms such as work orders, application forms and supply requests. (Complexity: 1)
Thinking
Ability to choose tools and work procedures for common tasks. (Complexity: 1)
Ability to evaluate work projects by considering factors such as efficiencies, timelines, costs and quality of work performed. (Complexity: 3 or higher)
Digital Technology - Databases
Ability to use databases to input and retrieve data such as parts orders and equipment repair histories.   (Complexity: 2)
Oral Communication - Listening
Ability to understand short spoken statements such as a simple instruction or question. (Complexity: 1)
Ability to understand moderately complex spoken statements such as instructions involving multiple steps. (Complexity: 2)
Oral Communication - Speaking
Ability to ask simple questions and explain simple thoughts, instructions and opinions using appropriate language. (Complexity: 1)
Ability to explain moderately complex thoughts, instructions and opinions using appropriate tone and language. (Complexity: 2)
 
Use of Mathematics
Whole Numbers
Ability to add, subtract, multiply and divide whole numbers, e.g. count parts used for repairs; subtract parts from inventory counts; multiply pixel counts to determine screen resolutions. (Complexity: 2)
Fractions
Ability to add, subtract, multiply and divide fraction, e.g. add and subtract fractions of inches to determine clearances. (Complexity: 2)
Decimals
Ability to add, subtract, multiply and divide decimals, e.g. subtract and multiply decimals to determine volumes, areas, thicknesses and clearances. (Complexity: 2)
Percents and Mixed Operations
Ability to use percent to locate numbers; add, subtract, multiply and divide signed numbers; complete mixed operations with whole numbers, fractions, percents and decimals. (Complexity: 2)
Data Analysis
Ability to calculate and use totals, sub-totals and basic summary measures like averages and rates; perform proportional calculations. (Complexity: 2)
Geometry - Basic Skills
Ability to analyze and draw lines and line segments; use coordinates to locate points in a plane; calculate angles; use concepts such as parallelism to solve problems. (Complexity: 2)
Geometry - Plane Figures
Ability to calculate perimeters, areas and circumferences; analyze angles and distances in triangles, rectangles and circles; analyze complex shapes into constituent plane figures. (Complexity: 2)
Measurement
Ability to measure things such as distances, weights, volumes, temperatures and angles; use and convert between Metric and Imperial measurement units. (Complexity: 2)
Algebra
Ability to construct and solve equations with one to three different variables and use common formulas. (Complexity: 2)